Return & Refund
GemRoss.com is committed to your satisfaction. Every single item is thoroughly inspected to ensure that it meets our high standard of quality before it is packed for shipment.
If you are not 100% satisfied with the items received, we will gladly refund the items purchased. Please refer to our return guidelines and easy instructions below:
- You may return the purchased items within 20 days of your order's shipping date.
- If you wish to return a product, simply send an email to our Customer Service. We will then guide you through the process. Please remember to include your name and Order Number.
- Only items that are in their original conditions may be returned. Any product that has been used or worn may not be returned.
- Refunds will be processed within 7 days after the items are received. Refunds will be given for the original purchase price indicated on your receipt. Please note that we can refund shipping costs only if the return is a result of our error, otherwise shipping charges are not refundable. See also Terms & Conditions page please.
- Credits on returned merchandise will be refunded to the original credit card or Paypal account. Please allow 1 to 2 billing cycles for the credit to appear on your statement.
- If a buyer gets a ring without selecting her / his ring size then we send what we see on our orders system. We do not accept returns if a customer selects wrong ring size. if we send a wrong ring size (other then a customers selected ring size ) then we can refund a $10 USD to a customer to resize it her / him self.
- We can not refund any shipment charges. If you did not pay any shipment because you were given a free shipment with your purchase we would charge only $24 usd to cover shipment charge. (US and Canada only) Outside US and Canada would be a different charge, please consult shipment charge with your country. We hope you would understand that fedex / ups still charges us even if we dont charge you.
- Any return jewelry should be sent with registered mail.
We appreciate your co-operation and hope to make you one happy customer.