Terms and Conditions
The following terms and conditions are applicable to all orders placed on GemRoss.com. We have tried to keep these simple but in case of any queries please contact customer services.
All products and prices including special offers are subject to change or discontinuation without notice. Whilst we try to ensure prices and product information is accurate on our web site, we reserve the right to refuse or cancel any orders (even if the payment has been charged) for goods that have been advertised at an incorrect price, showing the wrong photograph or description.
If we discover any pricing errors before we process your order, you will be notified immediately with the option to re submit your order at the correct price or cancel the order.
Product Images / Specifications:
Whilst we endeavour to ensure all images and specifications are correct at the time of publication, they do vary. As such we can accept no responsibility for incorrect images/information. If however you spot a mistake with an image or with a products specification please let us know here.
All products are subject to availability and can change prior to delivery without notice. If this is the case, you will be notified by phone or email.
It is your responsibility to notify us of any incorrect goods supplied within 3 days of delivery. If the items is not what you ordered, you must not worn the jewellery or use it. We send all our jewelry with FedEx and if there is a problem with the wrong delivery, we will contact FedEx and arrange a re-delivery for the package, in this case your delivery can have a 2-3 more days of delay. We would let you know the situation and do our best to get the package to you as soon as possible. Please be patient, as in this sort of cases its not our companies fault and we guarantee to get the item to you as soon as possible.
The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.
The Company shall not be liable for any delay in or failure to perform any of its obligations hereunder if the delay or failure is due to causes outside the reasonable control of the Company, ie acts of god, riots, floods, fire, earthquake, war , civil commotion etc...
These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.
With this Terms & Conditions you accept to receive your order within 4-5 days time. Eventhough we send all our jewelry with Fedex 2 days Express but there can always be a delay in human world. We have the responsibility to inform you if any delay occurs.
Terms and Conditions are subject to change without notice. E.& O.E.
Specifications and prices are subject to change without notice. E&OE. All trademarks and registered trademarks acknowledged.
These terms and conditions do not affect your legal rights and we reserve the right to change these terms and conditions at any time without prior notice